Privacy Policy

We collect information that you provide directly when you register for an account, fill out a contact form, submit an enquiry, request counseling, enroll for a course, purchase a service, contact support, or communicate with us through WhatsApp, phone, email, website forms, or other communication channels.

The information we may collect includes:

• Name of student, parent, guardian, customer, or lead
• Email address
• Phone number and WhatsApp number
• City, location, or address details where required for service delivery
• Course, grade, subject, admission, counseling, or service enquiry details
• Payment status, invoice details, service request details, and support history
• Messages, replies, attachments, documents, or information shared by you for service support

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, referral source, and usage activity. We may use cookies and similar technologies to improve user experience, website performance, and security.

Unidemy Global uses WhatsApp Business Platform / WhatsApp Cloud API to communicate with students, parents, customers, service leads, and users who contact us or request our services.

We may use WhatsApp communication for the following purposes:

• Responding to enquiries and support requests
• Sending admission, course, batch, class, counseling, and enrollment updates
• Sharing study-related information, service updates, and reminders
• Providing payment, invoice, appointment, document, or service request updates
• Communicating with users who have requested information about our services
• Managing customer support, lead follow-up, and service-related communication

For WhatsApp communication, we may process your name, phone number, WhatsApp number, message content, enquiry details, service request details, and communication history. This information is used only for customer support, service delivery, communication, and business operations related to Unidemy Global.

WhatsApp messages may also be processed by Meta / WhatsApp as part of the WhatsApp Business Platform infrastructure. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We do not sell your personal data, WhatsApp phone numbers, or WhatsApp message content to third parties.

We may share limited information with trusted service providers who help us operate our website, manage communication, process payments, deliver emails, host data securely, provide WhatsApp Business messaging infrastructure, or support customer service operations. These providers are required to handle information responsibly and only for the services they provide to us.

We may also disclose information when required by law, regulation, legal process, or to protect the rights, property, safety, and security of Unidemy Global, our users, or the public.

We retain personal information only for as long as necessary to provide services, manage user accounts, respond to enquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

WhatsApp communication records may be retained for support history, service follow-up, quality control, and legal or business record purposes. Users may request deletion of their personal data as described in the Data Deletion section below, subject to legal, accounting, security, or legitimate business requirements.

We implement reasonable technical, administrative, and organizational security measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include SSL encryption, secure servers, restricted access controls, authentication, monitoring, backups, and internal data handling procedures.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You may choose not to provide certain personal information, but this may limit our ability to provide requested services, support, admission assistance, counseling, or communication.

You may opt out of promotional emails by using the unsubscribe instructions provided in our emails. You may also opt out of WhatsApp promotional or non-essential communication by replying STOP to our WhatsApp message or by contacting us directly.

Depending on applicable law, you may have the right to request access, correction, update, restriction, or deletion of your personal information by contacting us at info@unidemyglobal.com .

Users may request deletion of their personal data, WhatsApp contact information, enquiry details, or communication records by contacting us at:

info@unidemyglobal.com

To help us process your request, please include your name, phone number, WhatsApp number, email address, and a clear description of the data you want deleted.

We will review and process deletion requests within a reasonable time, subject to legal, security, accounting, fraud prevention, dispute resolution, or legitimate business record requirements.

Unidemy Global provides educational services that may involve students, parents, and guardians. Where student information is collected, it is used only for educational, enrollment, counseling, administrative, support, and service delivery purposes.

For minor students, information should be provided by a parent, guardian, or authorized adult. Parents or guardians may contact us to access, correct, or request deletion of student information, subject to applicable legal and operational requirements.

Unidemy Global may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, WhatsApp Business communication practices, or data handling procedures.

Any changes will be posted on this page with an updated effective date. Your continued use of our website, services, or communication channels after updates are posted means you accept the revised policy.

If you have questions about this Privacy Policy, WhatsApp communication, data usage, opt-out requests, or data deletion requests, please contact us: